Policies
Consultation Policy
A consultation is required for all Microlocs Installations, Loc Repairs, and Extension Services. Consultations allow us to assess your hair, discuss your goals, provide accurate pricing, and determine the best service plan for you.
Consultation fees are redeemable against your installation or repair appointment if booked within 30 days.
Booking & Deposits
Appointments are by booking only. We do not accept walk-ins. A non-refundable deposit of £40 is required for:
• Microlocs Installations
• Loc Repairs
• Extension Services
• Any appointment exceeding 4 hours
Deposits secure your appointment slot and are deducted from your final balance.
Payments
We accept:
• Cash
• Bank Transfer
• Debit/Credit Card
The remaining balance is due immediately after your service and before leaving the studio.
Rescheduling
Appointments may be rescheduled once with a minimum of 72 hours’ notice. Rescheduling requests made within 48 hours of your appointment may result in the loss of your deposit.
Installation appointments require at least 72 hours’ notice for any changes.
Cancellations
Deposits are non-refundable. If you cancel your appointment, your deposit will be forfeited.
For installation appointments, cancellations made less than 72 hours before the appointment will result in the loss of the deposit.
Late Arrivals
Please arrive on time for your appointment. Clients arriving more than 15 minutes late may need to have their appointment shortened, rescheduled, or cancelled depending on the schedule for the day.
Full service charges may still apply.
No-Shows
Failure to attend your appointment without notice will result in the loss of your deposit. Future bookings may require full payment upfront.
Loc Count & Pricing
Final pricing is based on:
• Loc count
• Hair density
• Hair length
• Service complexity
Prices listed are starting prices and may vary following consultation. You will always be informed of any additional costs before your service begins.
Refund Policy
Due to the nature of our services, refunds are not offered once a service has been completed.
If you have any concerns regarding your service, please contact us within 48 hours so we can review and resolve the issue where appropriate.
Children & Guests
To maintain a calm and professional studio environment, we kindly ask that children and additional guests do not attend appointments unless previously agreed.
Photography & Social Media
We may take photographs or videos of completed work for portfolio and marketing purposes. If you prefer not to be photographed, please let us know before your appointment.
Aftercare Responsibility
Healthy locs require proper maintenance and aftercare. Deluxe Locs Studio cannot be held responsible for issues arising from improper home care, missed maintenance appointments, excessive manipulation, or the use of unsuitable products.
Contact
If you need to amend your booking or have any questions, please contact us as soon as possible.
Deluxe Locs Studio
Oaktree House, 408 Oakwood Lane, Leeds, LS8 3LG
+44 7743 365275